These terms and conditions outline the rules and regulations for the use of MOBEEPAYMENTS/OTERO LIMITED Website.  


Charalambous Mouskou , pafos-Paphos - 8010, Cyprus


By accessing this website we assume you accept these terms and conditions in full. Do not continue to use MOBEEPAYMENTS/OTERO LIMITED's website 

If you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice

and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website

and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers

to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client

or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake

the process of our assistance to the Client in the most appropriate manner, whether by formal meetings

of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect

of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law

of Cyprus. Any use of the above terminology or other words in the singular, plural,

capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same. Cookies

We employ the use of cookies. By using MOBEEPAYMENTS/OTERO LIMITED website you consent to the use of cookies 

in accordance with MOBEEPAYMENTS/OTERO LIMITED's privacy policy. Most of the modern day interactive web sites

use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site

to enable the functionality of this area and ease of use for those people visiting. Some of our 

affiliate / advertising partners may also use cookies. License

Unless otherwise stated, MOBEEPAYMENTS/OTERO LIMITED and/or it’s licensors own the intellectual property rights for

all material on MOBEEPAYMENTS/OTERO LIMITED. All intellectual property rights are reserved. You may view and/or print

pages from https://eshop.mobeepayments.com for your own personal use subject to restrictions set in these terms and conditions.

You must not:


Republish material from https://eshop.mobeepayments.com

Sell, rent or sub-license material from https://eshop.mobeepayments.com

Reproduce, duplicate or copy material from https://eshop.mobeepayments.com


Redistribute content from MOBEEPAYMENTS/OTERO LIMITED (unless content is specifically made for redistribution).





Physical products


All physical (tangible products) can be purchased from MobeePayments as a single purchased or in addition with a virtual voucher.

When a virtual voucher is selected, payment via credit card is mandatory.

An email will be send after completing the order


Virtual vouchers

Virtual vouchers are under the terms and condition of each supplier. Every voucher can be used up to its expiration date. The expiration date is listed on every voucher.

After completing your order you will receive the voucher via email. Use the instructions to load your voucher.


If you have purchased an e-voucher by mistake or for any other reason and wish to cancel it you will need to email us at info@mobeepayments .com within 72 hours from the time purchased. Once the e-voucher is checked and available only then will a refund be possible. 

For any questions or issues please call  +357 70004020


Order Confirmation

After completing an online order for any product/service/good, 
MOBEEPAYMENTS/OTERO LIMITED will contact the customer via email (at the email address indicated by the customer) and/or by telephone to confirm the purchase.

Order Cancellation 
The order can be cancelled only:
- When the order is not yet complete. 
- When the provision/delivery cannot be made within the time limits set and the customer does not wish to complete the order. 
- When the customer does not accept the product (only valid if the order concerns devices e.g. mobile phones, tablets, laptops, etc.) upon delivery of the order for the following reasons: (i) The customer has changed his mind (in this case the customer will bear the shipping costs). (ii) The product is faulty and cannot be replaced.

Order Modification 
Changes cannot be made upon completion of the order cycle. If the customer wishes to change his order, he/she should cancel it (provided that it is done during the above stages) and place a new order.

Product Availability 
If any of the products/services/goods is not available, customers will receive an email or telephone call within a reasonable time from placing the order, informing them on the estimated time of provision/delivery. In this case customers have the right, if they deem the timeframe to be unsatisfactory, to request the cancellation of their order.

Order Delivery 
Delivery of products/services/goods is made to the via courier Akis Express/ACS



Payment of orders is made by charging the customer's account. In case of purchasing devices, customers can pay by credit or debit card.

Mobeepayments takes all measures to ensure the security of data and transactions made online. The transaction details (transaction number, payment amount, IP address), which Mobeepayments collects and processes are used exclusively for the sole purpose of taking, executing and completing an order and/or payment. When an order is completed successfully.

The provision/delivery of an order is usually made within two (2) to four (4) working days from the day the order is placed. In exceptional cases, and provided that the customer has been informed accordingly, the order provision/delivery time may be extended.


Returns Policy


A product is considered faulty if it exhibits inter alia, any of the following indications and provided that the damage is not due to the customer:
- It will not switch on or switches off permanently
- The display has a defect 
- The buttons do not work 
- The camera module is defective 
- Calls cannot be received or made 
- SMS sending is interrupted 
- The microphone or speaker is defected 
- It does not charge

The return of faulty goods must be made within six (6) months from the date of purchase and the unit must be returned in its original packaging with all the accessories (accessories, user guides, etc.), together with the original purchase receipt.

The faulty goods return policy only applies to the following product categories: mobile phones, cordless phones, tablets, VMB USB sticks and Wearables & Gadgets.

If it is determined that the product is defective, or does not match the description/features, or does not match the specifications of the advertisement, or does not have the quality and performance that usually products of this type have, then the client is entitled in the following order of priority:
(i) Repair of the product.
(ii) Replacement of the product.
(iii) Reduction in the price of the product.
(iv) Cancellation of the contract and a full refund.


If the product is covered by the faulty product return policy, the customer will not be charged delivery costs. In any other case the delivery costs burden the customer.


User Comments


This Agreement shall begin on the date hereof.

Certain parts of this website offer the opportunity for users to post and exchange opinions, information,

material and data ('Comments') in areas of the website. Mobeepayments/Otero Limited does not screen, edit, publish

or review Comments prior to their appearance on the website and Comments do not reflect the views or

opinions of Mobeepayments/Otero Limited, its agents or affiliates. Comments reflect the view and opinion of the

person who posts such view or opinion. To the extent permitted by applicable laws Mobeepayments/Otero Limited shall

not be responsible or liable for the Comments or for any loss cost, liability, damages or expenses caused

and or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this


Mobeepayments/Otero Limited reserves the right to monitor all Comments and to remove any Comments which it considers

in its absolute discretion to be inappropriate, offensive or otherwise in breach of these Terms and Conditions.



Hyperlinking to our Content


The following organizations may link to our Web site without prior written approval:


Government agencies;

Search engines;

News organizations;

Online directory distributors when they list us in the directory may link to our Web site in the same

manner as they hyperlink to the Web sites of other listed businesses; and

Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls,

and charity fundraising groups which may not hyperlink to our Web site.





These organizations may link to our home page, to publications or to other Web site information so long

as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or

approval of the linking party and its products or services; and (c) fits within the context of the linking

party's site.



Reservation of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular

link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also

reserve the right to amend these terms and conditions and its linking policy at any time. By continuing

to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.

Removal of links from our website

If you find any link on our Web site or any linked web site objectionable for any reason, you may contact

us about this. We will consider requests to remove links but will have no obligation to do so or to respond

directly to you.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness

or accuracy; nor do we commit to ensuring that the website remains available or that the material on the

website is kept up to date.

Content Liability

We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify

and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any

page on your Web site or within any context containing content or materials that may be interpreted as

libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or

other violation of, any third party rights.


To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:


limit or exclude our or your liability for death or personal injury resulting from negligence;

limit or exclude our or your liability for fraud or fraudulent misrepresentation;

limit any of our or your liabilities in any way that is not permitted under applicable law; or

exclude any of our or your liabilities that may not be excluded under applicable law.


The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a)

are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or

in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort

(including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge,

we will not be liable for any loss or damage of any nature.